Refund policy

No Returns

Due to the custom nature of our products, we cannot accept returns for any reason, including incorrect sizing. Please ensure your nail measurements are accurate before ordering.

No Refunds

All sales are final. Refunds are not offered for all items.

Order Accuracy

If there is an issue with your order due to an error on our end (wrong design, wrong shape, wrong length), please contact us within 48 hours of delivery with photos so we can assist.

Sizing Responsibility

Customers are responsible for providing correct nail sizes. We strongly recommend purchasing a sizing kit before ordering to ensure the best fit. 

For assistance or to report damage, reach out anytime at contactkenziescustoms@gmail.com.